Shipping & Returns
Effective Date: 14th January 2026
This Shipping Policy (“Policy”) governs the shipping, delivery, and handling of products purchased through www.shoplotuswebllc.com (the “Website”). The Website is owned and operated by Lotus Web Services LLC (“Company,”“we,” “us,” or “our”). This Policy is drafted to comply with applicable United States federal and state consumer protection laws, including the FTC Mail, Internet, or Telephone Order Merchandise Rule, and incorporates disclosures relevant to international privacy frameworks such as the GDPR and CCPA/CPRA, where applicable.By placing an order on our Website, you acknowledge that you have read, understood, and agree to be bound by this Shipping Policy in addition to our other legal policies.
1. Company Information
Legal Entity Name: Lotus Web Services LLC
Registered Office (USA): 30 N Gould St STE R Sheridan, WY 82801
Customer Support Contact: Phone: +1-800-213-7490
Email: contact@shoplotuswebllc.com
For any questions related to shipping, delivery, order status, or privacy rights, customers may contact us using the details above during standard business hours.
2. Scope of This Shipping Policy
This Policy applies to all physical goods sold through the Website unless explicitly stated otherwise on a product detail page. Certain products, services, or digital items may be subject to separate terms, which will be clearly disclosed at the time of purchase.
"Some products sold on our website, including Brand products, may be subject to U.S. and other international export control laws and regulations.”
3. Order Acceptance and Processing
3.1 Order Confirmation
Once an order is placed, customers will receive an order confirmation email acknowledging
receipt of the order. This confirmation does not signify acceptance of the order, but only
confirmation that the request has been received.
3.2 Processing Time
• Orders are typically processed within 1–3 business days after payment authorization.
• Orders are not processed, shipped, or delivered on weekends or U.S. federal holidays.
• Processing times may vary due to inventory availability, payment verification, fraud
prevention checks, or operational constraints.
3.3 FTC Compliance
In compliance with the FTC Mail Order Rule, if we are unable to ship an order within the time
stated or within 30 days (if no time is stated), customers will be notified and provided with the
option to consent to a delay or cancel the order for a full refund.
4. Shipping Destinations
4.1 Domestic Shipping
We currently ship to addresses within the United States only, unless otherwise stated at checkout.
4.2 International Shipping
If international shipping is made available in the future, all applicable duties, customs fees,
import taxes, or brokerage charges will be the sole responsibility of the customer and will not be
included in the product or shipping price unless explicitly stated.
5. Shipping Methods and Carriers
We partner with reputable third-party shipping carriers to deliver orders. The carrier selection
and shipping method are determined based on destination, package size, weight, and service
availability.Estimated delivery times are non-binding estimates and begin from the date the order is
shipped, not the date it is placed.
We partner with trusted shipping carriers to ensure safe and timely delivery of your Printing equipment.
USPS- United States Postal Service for standard and economy shipping
UPS- Express shipping and large item delivery
FedEx- Order Tracking: Once your order ships, you'll receive an email with tracking information. You can track your package directly through the carrier's website or from your account dashboard.
All States
If your state provides additional consumer protection rights beyond our policy, those rights apply to your purchase. Please contact us for clarification on state-specific rights.
6. Estimated Delivery Timeframes
• Standard Shipping: 5–10 business days after dispatch
• Delivery times may vary based on geographic location, carrier operations, weather
conditions, public emergencies, or force manure events.
We do not guarantee delivery dates and are not responsible for delays caused by factors beyond
our reasonable control.
7. Shipping Costs and Charges
We offer free 5-10 days shipping on all orders.
• Any applicable sales tax or government-imposed fees are included.
8. Order Tracking
Where available, tracking information will be provided via email once the order has shipped.
Customers are responsible for monitoring shipment progress using the tracking details supplied.
Lotus Web Services LLC does not guarantee the accuracy of tracking data provided by third-
party carriers.
9. Customer Address Responsibility
Customers are solely responsible for ensuring that all shipping information provided is accurate,
complete, and current. We are not liable for:
• Failed deliveries due to incorrect or incomplete addresses
• Delays resulting from address verification issues• Additional shipping fees incurred due to address errors
10. Delivery Issues: Lost, Damaged, or Delayed Shipments
10.1 Damaged Goods
If an order arrives damaged, customers must notify us within 48 hours of delivery and provide
supporting evidence such as photographs and order details.
10.2 Lost Shipments
Shipments marked as delivered by the carrier but not received by the customer will be reviewed
on a case-by-case basis in coordination with the shipping provider.
10.3 Carrier Delays
We are not responsible for delays caused by carriers, customs authorities, natural disasters,
labor disruptions, or other events beyond our control.
11. Order Modifications, Cancellations, and Refusals
Orders may not be modified or canceled once processing has begun. All cancellation and refund
requests are governed by our Refund & Return Policy.
Refused deliveries or unclaimed shipments may result in additional handling or restocking fees
where permitted by law.
11.1Your Order Cancellation Rights
You are entitled to cancel Your Order within 30 days without giving any reason for doing so.
The deadline for cancelling an Order is 30 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
By email: contact@shoplotuswebllc.com
By visiting this page on our website: www.shoplotuswebllc.com
By phone number: +1-800-213-7490
By mail: Office- 30 N Gould St STE R Sheridan, WY 82801
12. Limitation of Liability
To the maximum extent permitted under applicable U.S. law, Lotus Web Services LLC shall not
be liable for any indirect, incidental, special, or consequential damages arising from shipping
delays, delivery failures, or third-party carrier actions.13. Data Protection and Privacy Rights
13.1 GDPR Rights (EU/EEA Residents)
If you are located in the European Economic Area, you have the right to:
• Request access to your personal data
• Request rectification or erasure
• Restrict or object to processing
• Request data portability
• Withdraw consent at any time
GDPR-related requests will be handled within statutory timelines.
13.2 CCPA / CPRA Rights (California Residents)
California residents have the right to:
• Know what personal information is collected and how it is used
• Request access to or deletion of personal information
• Opt out of the sale or sharing of personal data
• Exercise rights without discrimination
14. Personal Information Request Options
I am submitting a request to:
• Confirm that my personal information is being processed
• Access my personal information
• Edit or correct my personal information
• Request deletion of my personal information
• Restrict processing of my personal information
• Ask a question about Lotus Web Services LLC’s privacy policy
• Withdraw consent to personal data processing• Deny the use of my personal information for direct marketing, including profiling
• Other (to be specified in the request message)
Requests may be submitted via email or phone using the contact information provided above.
15. Important Legal Links
• Do Not Sell My Personal Information
• End User License Agreement (EULA)
16. Policy Updates and Amendments
We reserve the right to modify or update this Shipping Policy at any time to reflect operational, legal, or regulatory changes. Updates will be effective immediately upon posting on the Website. Customers are encouraged to review this Policy periodically.This Shipping Policy is intended for use on a Wix-powered website and is structured to meet U.S. legal and compliance standards.